Returns and Exchanges
We allow returns of all unused items within 30 days of your order date. You can start a return on our returns portal or send us an email with your order number and we will send you a return label.
We do not offer free shipping. We offer ground and expedited shipping.
Yes. Returns and Exchanges are free.
When we received item, it takes up to 1-2 days to review order and send refund notification. It may take from 1-5 business days to reflect on your banks statements and receive funds.
Shipping
You will usually receive your order within 5-7 business days.
We ship all orders from our Charlotte, NC location.
Most orders are processed same day or the following day. If you place order before 1pm EST, your order will ship same day. After 1pm EST, your order will ship next day.
All orders placed after 1pm EST Friday-Sunday will ship on Monday.
Orders totaling over $150 will ship with signature required. If billing and shipping address DO NOT MATCH, we MAY also ship with signature required.
We do not require for billing and shipping address to match but we may cancel your order if we detect any fraudulent discrepancies with credit card and shipping information. We may not contact you regarding discrepancies and we will just send you a cancel notification.
Ground shipping is $11. This will cover any exchanges that you may need.
We do offer 3rd, 2nd and Next Day shipping with UPS. Expedited shipping is not refundable.
No. 3rd, 2nd, Next Day shipping is not refundable. Ground shipping is refundable.
Orders
Yes you can cancel your order before it ships.
We ship all orders from our Charlotte, NC location.
Let us know as soon as possible by replying to your order confirmation email or at help@tavson.com
We can cancel orders before we ship and we can exchange for different size or item before shipping.
We can exchange items for higher, equal, or lesser value. (For lesser value, we refund the difference. For higher value, we will send you an updated payment request by email)
Additional Information
You will usually receive your order within 5-7 business days.
We ship all orders from our Charlotte, NC location.
Most orders are processed same day or the following day. If you place order before 1pm EST, your order will ship same day. After 1pm EST, your order will ship next day.
Orders totaling over $150 will ship with signature required. If billing and shipping address DO NOT MATCH, we MAY also ship with signature required.
We do not require for billing and shipping address to match but we may cancel your order if we detect any fraudulent discrepancies with credit card and shipping information. We may not contact you regarding discrepancies and we will just send you a cancel notification.
We allow returns of all unused items within 30 days of your order date. You can start a return on our returns portal or send us an email with your order number and we will send you a return label.
We do not offer free shipping. We offer ground and expedited shipping.
We do offer 3rd, 2nd and Next Day shipping with UPS. Expedited shipping is not refundable. Ground shipping is refundable.
When we received item, it takes up to 1-2 days to review order and send refund notification. It may take from 1-5 business days to reflect on your banks statements and receive funds.
